A shared service centre (SSC) is a unit that provides standardized and centralized services to other units within an organization, such as finance, human resources, IT, or procurement. SSCs can help reduce costs, improve efficiency, and enhance quality of service delivery. However, SSCs also face challenges such as customer satisfaction, innovation, and value creation
● Building
a foundation of value with reliable, low-cost services and simplifying the
customer experience
● Providing
insights and analytics that help your business partners improve their
performance and decision making
● Enriching
your team's understanding of the business and the processes they support
● Articulating
your service from every viewpoint and communicating your value proposition
effectively
● Building
up subject matter experts and promoting continuous improvement and innovation
● Fostering
a culture of trust, collaboration, and empowerment between the SSC and the
customers
● Leveraging
technology and automation to optimize your service delivery and enhance your
capabilities
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