Digital delivery, or the provision of goods and services through online platforms, has been one of the most significant trends in the COVID-19 pandemic and its aftermath. According to various sources, the pandemic has accelerated the digital transformation and e-commerce growth by several years, as consumers and businesses have shifted to online channels for shopping, entertainment, education, health care, and more1 2.
Digital delivery has many benefits, such as convenience,
efficiency, cost savings, and innovation. It also has some challenges, such as
ensuring quality, security, privacy, and fairness. Moreover, digital delivery
has implications for various stakeholders, such as consumers, businesses,
workers, regulators, and society at large.
Some of the questions that digital delivery raises
are:
● How
can consumers trust the quality and safety of the goods and services they
receive online?
● How
can businesses adapt to the changing consumer preferences and expectations, and
leverage the opportunities of digital delivery?
● How
can workers acquire the skills and competencies needed for the digital economy,
and protect their rights and well-being?
● How
can regulators balance the need for innovation and competition with the need
for consumer protection and social responsibility?
● How
can society ensure that digital delivery is inclusive, accessible, and
sustainable, and does not widen the digital divide or exacerbate inequalities?
These are some of the issues that need to be addressed and discussed in the context of digital delivery in the corona times and ever after. Digital delivery is not only a technological phenomenon, but also a social and economic one, that requires a holistic and collaborative approach from all stakeholders.
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