Digital Delivery in Corona Times and ever after

The COVID-19 pandemic has put all those on a win-win note who were frantically investing, adapting and propagating hybrid cloud. They will always have the first mover advantage.

However, this will also bring the disadvantage to the fore :
Work overload
Diminishing jobs opportunities
Over exposure to personal relations
Psychological breakdowns due to Social isolation.

On industry side the issues would be :
Data security.
Increasing affinity to digital crimes
Operational complexity
Increasing plagiarism and issues with IPR and code security.

How are we going to come out of this Second Hand life where everything floats around in gadgets, meeting, concerts, films, shopping et al.

Good or bad, positive or negative the times have again proven success of business will depend largely on the ability to transform and adapt. Crucial here is the response and adaption time.

Every industry was forced to respond in wake of the pandemic. This also exposed their ability and assess their appetite to absorb the transformation on the go.

Where a few companies were adaption ready other had to struggle tooth and nail to meet the delivery of IT support and business services.Of course a few companies missed the bus and others were just happy to have missed a beat or two and come clean.

From personal experience my team made a an all out effort to keep a team of  almost 300 resource delivery ready within the wake of a Business day. Our non-productive BCP practices and revisions came handy. We operated within the Data Security and privacy guidelines and our clients could only offer the praises. We acted in a most agile manner to perform as if there is no tomorrow. Our competitors just watched us with a goofy smile as we readied the things like and otter.

Here I read a message, a warning, a challenge and an opportunity rolled into one to the managers and the flag bearers of organizations to come out of their over zeal to push the resource too hard to conform to their whims and wishes.

Remember customer is NOT God. Its the employees that bring and retain customers, so treat them as such and the organization will be a heavenly place to work and win  win for all.

Behind every Brand there are people who work all out to make it what we see. This simply implies that lest we over do one way or the other.

All Service and support delivery organizations must accept that

COVID-19, the pandemic has been an accelerator to digital transformation.
We now have a more dynamic model of services delivery.

The clients must also accept and expect:

1. Contact-less delivery is the new norm.
2. Accelerated delivery time to value,
3. Enhanced timeline confidence,
4. Reduced delivery costs, and
5. A better use of a technology platforms backed by extreme automation, AI, embedded security and privacy.

Conclusion is to transform, accept and be ready for next transformation without waiting for another catastrophe to force you into your own. Wake up and act. It pays of to have robust process and guidelines in place and no activity is non-productive.